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Support / FAQ

FAQ

Our FAQ contains the most frequently asked questions (is still under construction) relating to our products, but if you still can't find the answer to your question here please feel free to contact our Service Desk Team.
Do you still offer or support Camos® Automation Systems?
The obsolete Stein Sohn Camos® automation system is no longer being manufactured and supported, but you can upgrade to our modern and latest version of vista® next automation during dry-docking or at sea.

Service Desk

We’re available in various channels to meet your needs.

Ways to contact us:

Technical Support

Contact our service desk by phone and email.
  • Online Support
  • Before contacting the service desk, please try to find the answer in our FAQ.
  • Email Support:
  • (submit a new ticket)
    This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone Support:
  • +49 4321 602 5310

Sales and Spares Support

  • Sales Support:
  • Mr. Rasmus Kyburg
  • +49 4321 602 5314
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

  • We can also do online sales presentations over video conference.
  • Spares Order Support:
  • Mr. Malte Jaschek
  • +49 4321 602 5313
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Portfolio at a Glance

Support Options

Remote Support

Our expert technicians provide remote diagnostic and troubleshooting services to identify and resolve any technical incidents as quickly as possible.

On-site Service

This service may be required for more complex repairs. On-site service costs are calculated on base of actual and in accordance to our service rates.


+++ NOTE! DUE TO THE CURRENT CORONA PANDEMIC – ON-SITE SUPPORT IS SUSPENDED +++

Preventive Maintenance

Regular maintenance and inspection keeps your equipment in running order and prevents wear and tear.
  1. Reduces your overall costs
  2. Lower your total maintenance costs
  3. Maximizes system uptime, minimizes downtime and increases productivity and cost efficiency
  4. Extends the lifetime of your equipment and accessories

Spares and Repairs

Stay safe with our rapid spare parts and repair service to keep your systems running.

Spare Parts

Contact us and our spare part advisors can support you with the following:
  • Spare part identification
  • Quote and order processing
  • Original spare parts and premium logistics
  • Pre-configured and exchangeable by crew
  • Reconditioned spare parts available

Workshop Repairs

We provide an efficient and cost-effective repair service.

Upgrades and Retrofits

Optimizing your Equipment and Operations

Upgrades and Retrofits revitalize an existing system and adjust it to new requirements. This increases future reliability by reducing downtime and lowering costs. Thanks to our remote maintenance, inspections and troubleshooting can be carried out more quickly.
  • Upgrade and modernization of hardware and software to newest technologies
  • Retrofits: new hardware and software features to improve your system’s performance
Depending on the type and age of your system, we are able to offer you various levels of upgrades

Retrofit of obsolete Camos® Automation Systems

The obsolete Stein Sohn Camos® automation system is no longer being manufactured and supported, but you can upgrade to our modern and latest version of vista® next automation during dry-docking or at sea.

Technical Training

We offer technical and practice-oriented training courses and webinars.

In-house Training

Our in-house training offers participants a fully-focussed training environment. Workshops provide classroom sessions and hands-on training at the system.

On-site Training

Our experienced trainers can also visit your vessel to address your specific training needs.

Web-based Training

In addition to in-house and on-site training workshops we offer web-based training sessions.

General Information

Business Hours

Monday to Friday from 8 am to 5 pm (excluding public holidays).

Head Office

Branch Office

  • maresystems GmbH
  • Brachenfelder Straße 45
  • 24534 Neumünster · Germany
  • Office: +49 4321 602 531 0

Worldwide Presence

Korea
China
Singapore
Head Office (Hamburg) & Branch Office (Neumünster/Holstein)
  • Korea
  • China
  • Singapore
  • Head Office (Hamburg) & Branch Office (Neumünster/Holstein)

Customer Portal

With a click on the following link, you will leave the website of maresystems and forward to your external customer portal:
LINK TO CUSTOMER PORTAL
maresystems GmbH